Refund Policy for Balash Inc Ltd

At Balash Inc Ltd, we are committed to providing you with a seamless and satisfying shopping experience. We understand that there may be occasions when you need to request a refund, and we have designed our refund policy to be transparent and straightforward for your convenience.

1. Eligibility for Refunds

• Defective or Damaged Products: If you receive a product that is defective or damaged, you are eligible for a full refund or replacement. Please contact us within 24 hours of delivery to initiate the process.
• Incorrect Items: If you receive an item that is different from what you ordered, please notify us within 24 hours. We will arrange for a return and issue a refund or replacement.
• Perishable Goods: Refunds for perishable goods are only available if the products arrive damaged or spoiled. Please report such issues immediately upon receipt.

2. Process for Requesting a Refund

• Contact Us: Reach out to our customer service team at [Contact Email] or through the app's support feature to initiate a refund request. Please provide your order number, details of the issue, and any supporting photographs if applicable.
• Return Instructions: If a return is required, our team will provide you with specific instructions. Please ensure that items are returned in their original packaging, if applicable.

3. Processing of Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be processed back to your original method of payment within 3 to 7 business days.
• You will receive a confirmation email once the refund has been issued.

4. Non-Refundable Items

• Gift cards and promotional items are non-refundable.
• Certain sale items may not be eligible for refunds; any such conditions will be specified at the time of purchase.

5. Contact for Assistance

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our customer service team at Sales@balash.co.uk.

We are dedicated to ensuring your satisfaction and will do our best to resolve any issues promptly and fairly. Your trust is important to us, and we are committed to maintaining transparency and integrity in all our transactions with you. Thank you for choosing Balash Inc Ltd for your grocery needs.